Role: Voids Manager
Pay: 28-32ph
Location: NW London
We are working with a progressive London local authority seeking an experienced Voids Manager to take full responsibility for managing both the Direct Labour Organisation (DLO) and a range of specialist sub-contractors, with a key focus on clearing legacy voids and long-outstanding cases. This role is ideal for an individual who excels in operational leadership, performance management, and driving efficiency in high-volume environments.
Key Responsibilities
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Lead and manage the DLO team and external contractors, ensuring productivity, quality, and compliance standards are consistently met.
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Coordinate the full voids lifecycle-from inspections through to completion-ensuring properties return to a high lettable standard within defined KPIs.
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Oversee subcontractor performance, establishing clear expectations, monitoring outputs, and managing underperformance effectively.
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Take ownership of legacy voids and long-outstanding work, implementing recovery plans, prioritisation strategies, and structured workflows to bring the backlog down.
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Carry out detailed progress reviews on longstanding cases, identifying blockages and implementing corrective actions.
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Ensure all works comply with health & safety legislation, building regulations and internal quality standards.
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Establish robust planning, scheduling, and resource allocation across DLO operatives to maximise efficiency.
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Conduct post-inspections, sign-off works, and manage quality assurance processes.
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Maintain strong reporting frameworks, producing accurate KPI, budget and productivity reports for senior management.
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Drive continuous improvement initiatives, introducing process enhancements to reduce void turnaround times and improve customer satisfaction.
Requirements
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Extensive experience managing voids operations within social housing/local authority settings.
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Proven ability to lead and motivate DLO teams while coordinating multiple subcontractors simultaneously.
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Strong technical knowledge of repairs, maintenance, building pathology and compliance.
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Demonstrable experience resolving legacy or problematic voids and clearing backlogs effectively.
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Strong stakeholder management skills with the ability to challenge, negotiate, and influence at all levels.
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Confident working under pressure with excellent organisational and prioritisation abilities.
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Solid understanding of H&S legislation, CDM, safeguarding, asbestos protocols, and other relevant regulations.
Ideal Candidate Profile
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A strong operational leader with a “hands-on” approach.
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Someone who excels in identifying inefficiencies and driving performance improvement.
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Comfortable analysing data, interrogating KPIs, and implementing corrective action plans.
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A problem-solver with resilience, commercial awareness, and a strong customer focus.
