Job Title: Voids Planner
Location: LU5, DUNSTABLE
Salary: £16-£17ph
Sector: Social Housing Maintenance – VOIDS ADMIN
Job Title: Voids Administrator
Service Area: Connect Property Services
Reports to: Voids Process Manager
Job Purpose
To provide high-quality administrative support to the voids service, ensuring empty properties are managed efficiently and returned to a safe, compliant, and lettable standard within target timescales, helping to minimise rent loss and meet regulatory and service performance requirements.
Key Responsibilities
- Administer the end-to-end voids process from tenancy end to re-let
- Raise, update, and monitor repairs and void works orders using the housing management system
- Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access
- Maintain accurate and up-to-date records in line with audit and regulatory requirements
- Track void turnaround times and highlight delays or risks to targets
- Respond to enquiries from internal teams, contractors, and external partners
- Ensure void properties meet social housing standards, policies, and procedures
Knowledge, Skills & Experience
Essential:
- Previous administrative experience, ideally within social housing or property services
- Strong organisational skills with the ability to manage competing priorities
- High level of accuracy and attention to detail
- Confident using IT systems, including housing management and repairs systems
- Excellent communication skills
Desirable:
- Experience working with voids, repairs, or asset management teams
- Knowledge of social housing voids processes, lettings, and compliance requirements
- Understanding of health & safety and property compliance in social housing
Personal Attributes
- Customer-focused with an understanding of social housing values
- Proactive and able to work under pressure
- Team-oriented with the ability to work independently
- Committed to equality, diversity, and safeguarding
Values & Compliance
- Work in line with the organisation’s values, policies, and regulatory standards
- Promote health & safety, safeguarding, and data protection at all times
if this Voids Administrator role is of interest to you – please send your CV directlyn to:
