Resident Liaison Officer
Enfield
£31,500 + £5,000 Car Allowance
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield.
This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives.
Key Responsibilities
- Acting as the main point of contact for residents throughout bathroom installation works
- Carrying out resident visits and pre-start meetings before works commence
- Managing resident expectations and providing regular updates throughout the project
- Handling complaints, queries, and access arrangements in a professional and timely manner
- Supporting vulnerable tenants and escalating safeguarding concerns where required
- Coordinating appointments to minimise delays and maximise programme efficiency
- Liaising closely with site managers, operatives, subcontractors, and council representatives
- Maintaining accurate records, resident feedback, and property information
- Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved
Requirements
- Previous experience working as a Resident Liaison Officer within social housing or planned works
- Strong communication and customer service skills
- Experience dealing with vulnerable residents and challenging situations
- Ability to work independently and manage a busy workload
- Good IT skills including Microsoft Office
- Full UK driving licence preferred
Package
- Salary: £31,500
- £5,000 Car Allowance
- Opportunity to work on a major council refurbishment programme
- Supportive team environment with career progression opportunities
