Resident Liaison Officer (RLO)
Rate: £19.05 per hour
Type: Temporary to Permanent
Area: North London, Letchworth & Stevenage
Hours: Monday – Friday, 8:00am – 5:00pm
Requirement: Must have own vehicle and full UK driving licence
I’m currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering a scattered kitchen and bathroom replacement programme across North London, with additional properties located in Letchworth and Stevenage.
This is a fantastic opportunity for an experienced RLO who thrives on resident engagement, excellent communication, and working collaboratively within a busy housing improvement environment.
Key Responsibilities:
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Conduct pre-condition surveys and compile detailed resident profiles
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Work collaboratively with kitchen designers and asbestos surveyors to coordinate property visits
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Act as the main point of contact for residents throughout the project
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Communicate work schedules, access requirements, and progress updates
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Handle resident queries or complaints promptly and professionally
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Maintain accurate records, data, and reports using Excel and SharePoint
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Support the delivery of high-quality kitchen and bathroom replacement projects
Requirements:
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Proven experience as a Resident Liaison Officer within kitchen and bathroom replacement or similar planned works projects
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Excellent communication and interpersonal skills
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Strong organisational skills and attention to detail
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Confident using Microsoft Excel and able to navigate SharePoint
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Must hold a full UK driving licence and have access to a vehicle – travel between properties is required
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Professional, approachable, and proactive attitude
Benefits:
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£19.05 per hour
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Temp to perm opportunity
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Supportive, experienced project team
