Job Title: Resident Liaison Officer
Location: Guildford
Salary: UP TO 32k + company Van
Sector: Social Housing – Electrical contractor
Must have UK Valid Driving Licence and RLO Experience
Resident Liaison Officer (RLO)
About this role
Customer care is a key role in operational delivery, and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site-based position.
Job Purpose
Proactive – Seeks out opportunities to improve customer service in every interaction
Conscientious – Persists with challenging issues to get things done
Collaborative – Works to support both internal and external stakeholders to ensure positive outcomes
Transparent – Is the eyes and ears of the company and our customers
Schedule:
- Monday – Friday 08:00am-5:00pm with 1-hour lunch break
- Weekends and evenings may be required.
Main duties and responsibilities
As an RLO within the Customer Care team you will:
- Arranging and booking appointments/visits to properties
- Correspondence regarding access and resident concerns including home visits.
- Calling through booked appointments to confirm
- Build strong relationships with residents
- Coordinate between residents and office
- Attend meetings & presentations for residents where required
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy
- Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office
- Maintain effective communication channels with residents and office staff
- Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling the companys values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture
Experience & Skills
- Demonstrable previous experience working within Social Housing/Council Residential property management
- A calm, confident and adaptable communicator both in person, in writing and on the phone
- Strong face to face customer service experience
- Ability to engage effectively with diverse communities
- Equally happy working independently or as part of a team
- Highly proactive with a track
- Excellent time management and organisational skills
- Ability to handle a busy workload, under pressure and to strict deadlines
- Good general IT skills
- A full UK driving licence
If you feel as so you have the relevant experience for this RESIDENT LIAISON OFFICER position in Guildford, please send your CV directly to:
