Repairs Planner (Social Housing)
Location: Kingston upon Thames
Salary: £28,000 per annum
We are currently recruiting for an experienced Repairs Planner to join a well-established organisation within the social housing sector. This is an excellent opportunity for someone with a strong background in scheduling and coordination who is looking to further develop their career in a fast-paced, customer-focused environment.
The Role
As a Repairs Planner, you will play a key role in coordinating maintenance and repair works, ensuring that operatives are effectively scheduled and that all jobs are completed within agreed service levels. You will act as a central point of contact between tenants, operatives, and internal teams, delivering a high standard of customer service at all times.
Key Responsibilities
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Scheduling and planning repairs and maintenance works for operatives
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Managing diaries to ensure maximum productivity and efficiency
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Handling inbound and outbound calls from tenants, contractors, and internal teams
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Prioritising emergency and urgent repair requests
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Monitoring job progress and ensuring works are completed within SLAs
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Liaising with operatives and subcontractors to resolve scheduling issues
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Updating systems accurately with job status, notes, and outcomes
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Delivering excellent customer service and managing tenant expectations
Requirements
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Previous experience working in a repairs planning or scheduling role within social housing is essential
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Strong organisational and time management skills
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Ability to work in a fast-paced environment and manage competing priorities
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Excellent communication skills, both verbal and written
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Experience using scheduling systems and housing management software
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A proactive and problem-solving approach
What’s on Offer
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Salary of £28,000 per annum
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Stable, full-time opportunity
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Supportive team environment
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Opportunity to develop within the social housing sector
This role is ideal for someone who thrives under pressure, enjoys problem-solving, and is passionate about delivering a high-quality service to residents.
