Customer Service Advisor – Wrexham
Salary: £24,570 per year
Hours: Monday-Friday, 8:00am-5:00pm
Overview
A leading, well-established organisation in Wrexham is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is an excellent opportunity for someone with strong communication skills and a passion for delivering high-quality service. You will be the first point of contact for customers, handling a variety of enquiries and ensuring every interaction is resolved efficiently and professionally.
Key Responsibilities
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Respond to incoming calls and emails, providing clear, friendly, and accurate customer support
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Log and manage enquiries through internal systems, ensuring all information is recorded correctly
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Liaise with internal departments to resolve customer issues and provide timely updates
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Process customer requests and support the administration team where required
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Maintain excellent service standards, working to both individual and team KPIs
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Build positive relationships with customers by demonstrating patience, professionalism, and problem-solving ability
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Deliver consistent communication to ensure customers are fully informed throughout their enquiry
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Support the wider team in delivering a smooth, efficient customer journey
Skills & Experience Required
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Previous customer service experience (office-based or contact centre preferred)
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Strong communication skills, both verbal and written
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Confident with IT systems, data entry, and maintaining accurate records
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Ability to prioritise workload and manage multiple enquiries at once
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A positive attitude and a genuine desire to help others
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Team player with the ability to work independently when needed
What’s on Offer
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Competitive salary of £24,570 per year
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Friendly, supportive working environment
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Monday to Friday schedule-no evenings or weekend work
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Opportunity to grow within an established and respected organisation
