Customer Service Advisor – SOCIAL HOUSING – MANCHESTER
£16.22PH WEEKLY PAY
Assisting wider team with PO, chasing paperwork, sending calendar invites etc.
Mon-Fri 8-5
WFH Tues Thur
There is a protentional for the temporary role to become permanent due to internal promotion within the team.
It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing:
* Delivering great customer service to our clients and contractors
* Building outstanding working relationships with our clients, contractors, and other functions within the business
* Managing emails and phone calls
* Dealing with enquiries from clients and contractors
* Supporting clients and contractors with any queries
* Assigning jobs to contractors within an agreed time frame
* Chasing up jobs that have not been accepted/attended to
* Managing and updating business-critical issues daily
* Updating systems to ensure complete transparency
* Ensuring that maintenance work is processed in a timely manner
* Communicating with contractors daily, to minimise overdue work
* Challenging unnecessary call-outs and response times
* Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
* Operating and being measured against business KPIs
* Demonstrating professionalism at all times
* Day to day management of CAFM system – elogbook
* all paperwork in relevant sharepoint folders
* sending calendar invited with RAMS attached for quoted works and PPM
To be successful you’ll need to be:
* Tenacious and results orientated
* IT literate
* Confident, efficient and reassuring on the phone
* Great at prioritising and multi-tasking
* Friendly and professional
* Looking for ways we can do things better
* Ambitious and keen to progress
We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations!
IF you feel as so this CUSTOMER CARE ADVISOR role could be for you, please email all cvs
