Repairs Planner – Loughton
Location: Loughton, Essex
Pay Rate: £17 per hour
Contract: Temporary, until January
We’re currently recruiting for a Repairs Planner to join a busy property and infrastructure environment based in Loughton, on a temporary contract through to January.
This is an excellent opportunity for an experienced Repairs Planner, Scheduler or Coordinator who is confident managing a high volume of repair requests and ensuring jobs are scheduled efficiently and completed within required timescales.
The Role
As a Repairs Planner, you’ll be responsible for coordinating day-to-day repairs and maintenance activities, ensuring jobs are correctly allocated and scheduled while keeping customers and operational teams informed.
Your responsibilities will include:
- Scheduling and coordinating repair and maintenance appointments.
- Allocating jobs to engineers, operatives and contractors based on availability, location and skill set.
- Managing a high volume of reactive repairs and ensuring jobs are prioritised appropriately.
- Liaising with operatives throughout the day to monitor progress and manage changes to schedules.
- Contacting customers to arrange and confirm appointments where required.
- Responding to changes, cancellations and urgent repair requests.
- Monitoring outstanding jobs and ensuring repairs are progressed within agreed timescales.
- Updating internal systems with accurate job and appointment information.
- Liaising with tenants, customers, contractors and internal teams.
- Escalating delays, access issues or other problems that may affect service delivery.
- Providing general administrative and coordination support to the repairs team.
About You
We’re looking for someone who is organised, calm under pressure and confident managing a busy workload.
The ideal candidate will have:
- Previous experience in a Repairs Planner, Repairs Scheduler, Maintenance Coordinator or similar role.
- Experience within housing, property maintenance, facilities management, construction or infrastructure would be advantageous.
- Excellent organisational and time-management skills.
- Strong communication and customer service skills.
- The ability to prioritise urgent and routine repairs effectively.
- Good IT skills and experience using scheduling or job management systems.
- Strong attention to detail and accurate record keeping.
- The ability to work effectively in a fast-paced environment and manage changing priorities.
What’s on Offer?
- £17 per hour
- Temporary contract until January
- Based in Loughton
- Opportunity to work within a busy repairs and maintenance environment.
- Immediate opportunity to utilise and develop your scheduling and coordination experience.
