Location: Kingston upon Thames

Salary: Up to £60,000 per annum + Benefits

Contract Type: Full-Time, Permanent

Start Date: ASAP

Employer: Tier 1 Maintenance Contractor

Role Purpose

As a Reactive Repairs Manager for a leading Tier 1 maintenance contractor, you will be responsible for the end-to-end delivery of high-volume reactive maintenance services across a large social housing portfolio in Kingston upon Thames. You will lead a multi-disciplinary team of trade operatives and subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining high levels of tenant satisfaction and strict KPI compliance.

Key Responsibilities

  • Oversee the daily delivery of reactive repairs, ensuring the “Right First Time” approach is embedded across the service.

  • Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, and post-repair quality audits.

  • Lead, mentor, and develop a team of supervisors and direct tradespeople. Conduct regular 1-to-1s, tool-box talks, and performance reviews.

  • Monitor expenditure against the reactive repairs budget, ensuring cost-effective material procurement and efficient labor allocation.

  • Act as the lead for site safety, ensuring all works comply with CDM 2015 regulations, asbestos management, and general H&S legislation.

  • Client Liaison: Act as the primary point of contact for the local authority or Housing Association partners, attending monthly progress meetings and addressing escalations.

  • Technical Oversight: Provide expert technical guidance on complex diagnostics, particularly regarding structural issues, damp and mould, and multi-trade projects.

Requirements (Person Specification)

Experience

  • Essential: Proven experience as a Repairs Manager or similar role within the Social Housing sector.

  • Contractor Background: Demonstrable experience working for a Tier 1 Maintenance Contractor or large-scale DLO (Direct Labour Organisation).

  • Technical Knowledge: Strong understanding of building regulations, NHF Schedule of Rates (SOR), and modern construction methods.

Qualifications & Skills

  • SMSTS

  • NVQ Level 6

  • Social Housing background

  • Experience in reactive repairs

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