Job Title: Repairs Planner
Location: Hitchin
Salary: £17ph weekly pay
Sector: Social Housing Maintenance
FULLTIME OFFICE BASED 08.00-16.30 MON-FRI
The Role
We are looking for 4 x Temporary Planners to join our team based in Hitchin.
This is a contract role until the end of June, and we are seeking candidates who can start immediately.
- Working hours: Monday to Friday, 8:00am – 4:30pm
- Location: Office-based, 5 days per week
As a Planner, you will be responsible for coordinating and managing the schedules of our tradespeople, ensuring operations run smoothly.
This role is ideal for someone with strong customer service and organisational skills.
The Customer
You will be part of one of THE COMPANY’s largest Social Housing contracts, Birmingham City Council.
This is an expanding £50m Repairs & Maintenance, Capital Works and Retrofit contract, and the largest social housing contract in Europe.
We are responsible for over 22,500 properties across the Birmingham area, including:
- Low-rise properties
- Medium-rise properties
- A significant number of high-rise blocks
Duties and Responsibilities
- Allocate work to tradespeople within agreed timescales
- Efficiently resource work by tracking tradespeople’s availability and location
- Promote and maximise first-time fixes
- Monitor and report service delivery issues to senior service controllers
- Manage, move, and reschedule jobs to meet service levels and minimise travel time
- Produce client reports
- Manage appointments and maintain appointment systems
What You Will Need
Essential Criteria
- Previous experience in a customer-facing role (e.g. call centre or retail)
- Ability to work well under pressure
- Strong interpersonal skills and ability to build relationships with trades, colleagues, clients, and managers
Desirable Criteria
- Experience in Planning, Customer Service, or Call Centre roles
- Experience in social housing repairs and maintenance
Permanent Benefits – IF OFFERED AFTER TEMP BASIS
- Competitive salary based on experience + profit-related bonus
- 25 days annual leave + bank holidays + your birthday off (34 days total)
- Sick pay
- 26 weeks full pay maternity leave
- Annual pay reviews
- 8 weeks full pay paternity leave
- Discounted gym memberships (national and local)
- Up to £3,000 colleague referral fee
- Access to extensive training via in-house Learning Management System
- Private healthcare and dental care
- Cycle to work scheme
- Retail and mobile phone provider discounts
If you have the relevant experience for this PLANNER role, please email your CV to:
