Repairs Planner
Location: Kingston upon Thames
Contract: Permanent
Role Overview
Responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties, ensuring operatives and contractors are efficiently deployed and residents receive a high standard of service.
Key Responsibilities
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Plan and allocate work orders and appointments for repairs and maintenance operatives
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Manage and optimise daily schedules using job management systems
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Monitor job progress and ensure completion within SLAs
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Liaise with residents to arrange and confirm appointments
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Coordinate with operatives, supervisors, and contractors to ensure resources and materials are available
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Respond to emergency repair requirements
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Maintain accurate records of work orders, schedules, and resident communications
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Support performance reporting and operational improvement
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Handle resident queries and complaints professionally
About You
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Experience in planning, scheduling, or coordination (housing, construction, or maintenance preferred)
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Strong organisational and administrative skills
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Confident IT user (Microsoft Office and scheduling/job management systems)
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Excellent communication and customer service skills
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Able to manage high volumes of work and changing priorities
Benefits
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25 days annual leave plus bank holidays
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Development and progression opportunities
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Salary sacrifice schemes (holiday purchase, EV, pension)
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Life assurance and private medical insurance
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Wellbeing support and employee discount platform
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Enhanced family leave and occupational sick pay
