Job Title: Resident Liaison Officer
Location: Coventry/Surrounding areas
Salary: £19.05ph – weekly pay
Sector: Social Housing Maintenance
6 MONTHS TEMP-PERM
MUST HAVE OWN VEHICLE AND RLO EXPERIENCE – NO HYBRID
📋 Key Responsibilities:
- Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regular client and tenant meetings to ensure the highest level of customer service.
- Ensure a consistent and professional approach to customer care.
- Act as a point of escalation for tenant complaints and manage the resolution process.
- Maintain and update the on-site database to reflect ongoing works.
✅ Requirements:
- Proven experience as a Resident Liaison Officer, ideally within planned maintenance and retrofit programmes.
- Strong knowledge of internal and external works.
- Excellent communication, customer service, and IT skills.
- Full UK Driving Licence with access to a vehicle.
🌟 What We’re Looking For:
A confident and empathetic communicator who thrives in a resident-facing role. You’ll be organised, proactive, and passionate about delivering excellent service throughout retrofit and maintenance projects.
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on 07930080466. PLEASE email CVs to:
