Contract Manager – Repairs & Property Services
Location: Hybrid – London/Essex
Salary: £60,275 per annum + Benefits
Are you an experienced, proactive Contract Manager looking for your next challenge?
I’m currently recruiting for a high-performing Repairs Team seeking a Contract Manager to take ownership of responsive repairs performance and void property turnarounds. If you thrive in a fast-paced environment and are passionate about delivering high-quality housing services, this could be the perfect fit for you.
The Role
In this position, you will lead contractor performance, oversee strategic contract administration, and drive continuous service improvements. You will act as the key link between operational teams and external partners to ensure work is completed safely, on time, within budget, and to a high standard for residents.
Key Responsibilities:
- Contractor Performance Management: Drive contractor delivery against strict KPIs, holding partners to account for quality, safety, and budget adherence.
- Operational Oversight: Monitor work in progress, resolve operational blockers, and serve as the main point of escalation for complex complaints or performance issues.
- Continuous Improvement: Lead regular review meetings, analyze performance data, and identify proactive ways to enhance service delivery.
- Stakeholder Engagement: Build strong collaborative relationships with internal teams, external contractors, and key stakeholders while challenging constructively when required.
- Governance & Compliance: Support risk management, internal/external audits, and regulatory compliance activities across all property maintenance operations.
What We’re Looking For
- Contract Management Expertise: Proven track record managing responsive repair contracts, KPIs, and contractor performance.
- Commercial Acumen: Confident managing budgets, forecasting, and ensuring maximum value for money.
- Property & Maintenance Knowledge: Practical understanding of property maintenance, health & safety, and compliance standards.
- Strong Communication: Ability to build trust, collaborate across teams, and handle tough conversations constructively.
- Problem-Solving & Prioritisation: Proactive mindset with the ability to manage competing priorities under pressure.
What’s on Offer?
You’ll be joining a purpose-driven organization that values flexibility, inclusion, and professional growth.
- Salary: £60,275
- Working Pattern: Hybrid and flexible working arrangements
- Holiday Allowance: 30 days’ annual leave + bank holidays
- Pension: Up to 10% employer pension contribution (1:1 matching)
- Volunteering: 2 paid volunteering days per year
- Perks: Comprehensive flexible benefits scheme (including healthcare, dental, and lifestyle options)
